Shipping policy

VERVOS Shipping Policy

Last updated: July 23, 2026

VERVOS is operated by Xinbai International Trade Limited.

Shipping Destinations

We ship to the destinations available at checkout. Available destinations and shipping options depend on the delivery address entered during checkout.

If a destination is not available at checkout, we are currently unable to ship to that location.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on weekends, public holidays, order volume, product availability, and other operational factors.

Shipping Methods and Charges

Available shipping methods, shipping charges, and estimated delivery information, if available, will be displayed at checkout before you complete your order.

The shipping options available to you depend on the delivery address, order details, product availability, and other applicable conditions.

Delivery Time

Estimated delivery times may vary depending on the destination country or region, selected shipping method, local carrier operations, customs processing, weather conditions, and other factors outside our control.

Any delivery estimate shown at checkout is an estimate only and is not guaranteed unless otherwise required by applicable law.

Tracking information will be provided when available. Please allow some time for the tracking status to update after your order has been shipped.

Shipping Address

Please ensure that your shipping address, recipient name, telephone number, and postal code are complete and accurate before placing your order.

VERVOS is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country or region.

Unless these charges are collected during checkout, they may be the responsibility of the customer. VERVOS does not control or determine these charges.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at service@vervosai.com with your order number and relevant details.

For damaged packages, please include clear photographs of the shipping package, shipping label, and damaged item. We will review your request and provide available next steps.

Contact

For questions regarding shipping or delivery, please contact:

Xinbai International Trade Limited
Business Registration Number (BRN): 71935119
45 Hoi Yuen Road, Unit K093, 4/F, Yau Lee Centre, Kwun Tong, Kowloon, Hong Kong SAR China

Email: service@vervosai.com
Phone: +86 147 7558 4482
Website: https://www.vervosai.com